Thank you for purchasing courses, products, or services from Mapas’ Learning Space (“we,” “our,” or “us”). We strive to provide high-quality learning experiences. If you are not satisfied with your purchase, this Refund Policy outlines the conditions under which refunds may be granted.
1. General Refund Policy
We offer refunds for eligible purchases as outlined below:
- Courses and Digital Products: Refund requests must be made within 14 days of purchase and only if the course or product has not been accessed beyond 20% of its content.
- Subscription Services: Refunds are not provided for subscription services. You may cancel your subscription at any time to prevent future charges.
- Workshops and Live Events: Refund requests must be submitted no later than 7 days before the event. No refunds will be issued after this period.
2. Eligibility for Refunds
To qualify for a refund, the following conditions must be met:
- Proof of purchase must be provided (e.g., order confirmation or receipt).
- The request must be submitted within the applicable refund period.
- The product or service must meet the specific eligibility criteria outlined in Section 1.
3. How to Request a Refund
To request a refund:
- Contact our customer support team via email at [Your Support Email Address] or through the contact form on our website.
- Include your name, order number, and the reason for the refund request.
- Allow up to 7 business days for us to review and process your request.
If approved, refunds will be issued to the original payment method within 5-10 business days, depending on your financial institution.
4. Non-Refundable Items
Refunds will not be granted for:
- Purchases made outside the stated refund periods.
- Courses or digital products where more than 20% of the content has been accessed.
- Subscription fees after the billing cycle has begun.
- Personalized or customized services already delivered.
5. Technical Issues
If you experience technical difficulties that prevent you from accessing our products or services, please contact us immediately. We will work to resolve the issue and, if necessary, provide an appropriate resolution, which may include a refund or account credit.
6. Changes to This Refund Policy
We reserve the right to update this Refund Policy at any time. Changes will become effective upon posting to our website. Please review this policy periodically.
7. Contact Us
If you have questions about this Refund Policy or need assistance, please contact us:
Mapas LLC
Mailing Address: joaquin@mapasllc.com