Context IT service company that provides products and services on the products. Purpose Understand the concrete actions to promote the service support that is rated by the customers as standard to a top or first class support (luxury). Results The analysis of the service given us the confirmation that there were basic disconnection between the … Read more
Context Finance director that is new in the role and the industry demands a way to gain good understanding of the details of the business with different departments of the company. Purpose Provide basic knowledge on Wardley Mapping: Results An initial training course was provided to understand the basis: theory and basis of practice drawing. … Read more
Context Small company lead by a person with very reduced knowledge of IT which has 3 administrative people working with old software that is legacy and hardware that is required to be replaced. Some main pain points are clear: Purpose Understand what are the alternatives to upgrade the hardware, the software and the way the … Read more
Context Manufacturing operations lead that is overloaded by lack of planning on the evolution of his own role in a scenario of fast growth. Purpose Provide guidance about how to identify, and decide how to articulate his responsibilities in the fast growing scenario they have. Results Provide basic knowledge on Wardley Mapping:
Context Technological company defining in deep the go to market strategy: defining the types of potential customers, definition of each buyer persona and the complexity of the decision making process. Purpose Provide guidance and support using Wardley Mapping, using the meaning that the distance between components and visibility within the user (buyer) the value chain … Read more
