{"id":60,"date":"2023-04-28T18:48:53","date_gmt":"2023-04-28T18:48:53","guid":{"rendered":"https:\/\/mapasllc.com\/welcome\/?p=60"},"modified":"2023-04-28T18:48:55","modified_gmt":"2023-04-28T18:48:55","slug":"it-support-evolution-from-standard-to-luxury-support","status":"publish","type":"post","link":"https:\/\/mapasllc.com\/welcome\/it-support-evolution-from-standard-to-luxury-support\/","title":{"rendered":"IT support evolution from standard to luxury support"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Context<\/h2>\n\n\n\n<p>IT service company that provides products and services on the products.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Purpose<\/h2>\n\n\n\n<p>Understand the concrete actions to promote the service support that is rated by the customers as standard to a top or first class support (luxury).<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Results<\/h2>\n\n\n\n<p>The analysis of the service given us the confirmation that there were basic disconnection between the work done and the expectations of the work to be done. There were no diligent communications between the business and the service.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Classic \u201ccorridor of risk\u201d diagram was used to explain the situation<\/h3>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" data-src=\"https:\/\/joapen.com\/blog\/wp-content\/uploads\/2023\/04\/image-3-1024x457.png\" alt=\"\" class=\"wp-image-7493 lazyload\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/457;\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Basic map (anonymized) for explanation of the actions to be performed<\/h3>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" data-src=\"https:\/\/joapen.com\/blog\/wp-content\/uploads\/2023\/04\/image-4-1024x596.png\" alt=\"\" class=\"wp-image-7494 lazyload\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/596;\" \/><\/figure>\n\n\n\n<p>Plan divided into 2 phases to enable budget approvals, check evolution of customer feedback and engage the team into small steps.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Context IT service company that provides products and services on the products. Purpose Understand the concrete actions to promote the service support that is rated by the customers as standard to a top or first class support (luxury). Results The analysis of the service given us the confirmation that there were basic disconnection between the &#8230; <a title=\"IT support evolution from standard to luxury support\" class=\"read-more\" href=\"https:\/\/mapasllc.com\/welcome\/it-support-evolution-from-standard-to-luxury-support\/\" aria-label=\"Read more about IT support evolution from standard to luxury support\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[],"class_list":["post-60","post","type-post","status-publish","format-standard","hentry","category-references"],"_links":{"self":[{"href":"https:\/\/mapasllc.com\/welcome\/wp-json\/wp\/v2\/posts\/60","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mapasllc.com\/welcome\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mapasllc.com\/welcome\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mapasllc.com\/welcome\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mapasllc.com\/welcome\/wp-json\/wp\/v2\/comments?post=60"}],"version-history":[{"count":1,"href":"https:\/\/mapasllc.com\/welcome\/wp-json\/wp\/v2\/posts\/60\/revisions"}],"predecessor-version":[{"id":61,"href":"https:\/\/mapasllc.com\/welcome\/wp-json\/wp\/v2\/posts\/60\/revisions\/61"}],"wp:attachment":[{"href":"https:\/\/mapasllc.com\/welcome\/wp-json\/wp\/v2\/media?parent=60"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mapasllc.com\/welcome\/wp-json\/wp\/v2\/categories?post=60"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mapasllc.com\/welcome\/wp-json\/wp\/v2\/tags?post=60"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}